Tenants

Permitted payments and tenant protection information

For properties in England, the Tenant Fees Act 2019 means that in addition to rent, letting agents can only charge tenants (or anyone acting on the tenants behalf) the following permitted payments:-

Holding Deposit

To reserve a property we will require a payment equivalent to one weeks rent. The rent will not be repaid in the event the tenant withdraws from the application to rent, provide incorrect or misleading information during the referencing process, fails a right to rent check or fails to sign the tenancy agreement within 15 calendar days, or alternative date mutually agreed.

Security Deposit/Bond

A maximum deposit of 5 weeks rent for annual rent below £50,000 or 6 weeks rent for annual rent £50,000 and above.

Amendment to Tenancy Agreement

A cost of £50 (inc VAT) will be charged to the Tenant if an amendment is required to the Tenancy agreement or if there is a change of sharer during the course of a Tenancy.

During the Tenancy

Utilities, water, communication services (i.e. telephone, broadband etc) council tax and TV licence.

Unpaid Rent

Interest payments for the late payment of rent at 3% above the Bank of England Base Rate from the rent due date until paid, will be charged. This will not commence until the rent is more than 14 days in arrears.

Lost Keys

If the Tenant lose their keys they will be charged for the cost of replacement, together with the cost of a locksmith if required.

Early Termination of Tenancy

If the Tenant wishes to end the Tenancy early, the Tenant will be responsible for payment of the outstanding rent to the end date of the Tenancy and associated fees incurred by the Landlord in finding replacement Tenants for the property.


INDEPENDENT REDRESS PROVIDED BY: The Property Ombudsman, 43-45 Milford Street, Salisbury, Wiltshire SP1 2BP – 01722 333 306 – www.tpos.co.uk

Garner Canning Estate Agents is a member of Client Money Protect, which is a client money protection scheme

IF YOU HAVE ANY QUESTIONS ABOUT THE PROCESS, PLEASE ASK US